By making a booking with Madani Tours you automatically accept our Terms and Conditions set out below.
All the content in this website, pictures and photos, belongs to Madani Tours and cannot be copied, reproduced or used in anyway without express permission from us.
We do our best to make and update the content in this website 100% correct and up to date but we offer no guarantee of this as human error may arise anyway. If you are interested in dealing with us, please make sure that you contact us to verify the details before making any decisions. Madani Tours will not be responsible for any kind of losses incurred as a result of errors in the website.
In these terms and conditions, “Us”, “We”, “Our”, “Madani Tours”, “Madani” &”the company” refers to Madani Tours Limited trading as Madani Tours and “You”, “your”, “yourself”, “the client” or “the pilgrim” refers to the customer(s) making the booking.
The liabilities and responsibilities of Madani Tours as the tour operator are limited and it means that we do have directed contracts with the Saudi Companies but only act as a an agent for the passengers in all matters relating to travel arrangements. i.e., airlines tickets, hotels, buses or any other services in connection with their tour.
You are obliged to perform the complete journey on the specified dates and no refund will be given if you deviate from them.
We are not at all responsible for any type of information provided by third parties
Air Tickets for Hajj are non-changeable and non-refundable.
It is to be noted that we will not be held responsible for any type of delay in Visa or application and rejection by Saudi Embassy for any reason. It is solely your responsibility to check the travel documents before leaving.
It is your duty to confirm that you pay in full six weeks before the departure in the currency told by the sales representative. If you fail to pay in full or in due time for whatever reason, Madani Tours holds the right to cancel the booking and also forfeit the deposit without giving any notice. Call us if you want more information on payment procedure.
You must hold a passport valid for at least 6 months form the date of travel.
Also note that due to a large number of pilgrims, delays and queues are also expected in Saudia Arabia and the time provided by us may be subjected to delays that may occur from time to time. Therefore Madani Tours holds the right to delay your schedule but you will be informed in time.
It is a fact that Hajj is physically very demanding and and Madani Tours does not take any kind of responsibility of any pilgrims that have special requirements, unless we are advised at the time of booking. It is necessary that the pilgrim is physically fit and enjoys good health to perform the rituals of Hajj. If the person interested in performing Hajj is unable to walk properly or walk a few miles, he or she may take a wheelchair with them and also a person who will take care of them. However, it is strongly recommended that the pilgrim seeks medical advice and be physically fit before leaving for Hajj.
It is your duty to check your tickets as soon as you receive them and notify the travel agent in case the details and credentials are incorrect. We will not be responsible if any problem arises later and you have not advised us.
Please make sure that you comply with any health requirements such as vaccinations or other stipulated requirements so that you do not face any kind of difficulties.
Although we provide religious guides and such tutorials it is your duty to get all the knowledge about the rituals of Hajj & Umrah. Do your own research to gain necessary knowledge about Hajj or Umrah.
Cancellations are very clear and precise. All deposits are non-refundable under any circumstances, and you may also be liable to pay further amounts to cover all of our costs.
Prices mentioned in the packages are subject to changes as price changes are totally out of our control and the prices therefore can be changed without any notice and the cost of the package can also be changed due to unforeseeable circumstances.
Madani Tours does not provide any travel insurance and advises that the customer makes all necessary arrangements regarding his/her travel Insurance. We do not take any responsibility for personal injury, loss or damage to your belongings.